Frequently asked question's:

1. What is METT?

METT is an intelligent spend management system that helps businesses capture, organize, and analyze receipts, bills, and invoices in real time — with AI-powered insights for better financial decisions.

2. Who is METT designed for?

METT is built for:

• SMEs and growing businesses

• Restaurants & retail chains

• Hospitals & clinics

• Manufacturing companies

• Law firms

• Schools & universities

• Multi-branch and franchise businesses

Any organization that handles daily operational spending.

3. How is METT different from accounting software?

Traditional accounting systems focus on end-of-month reporting. METT focuses on day-to-day operational spending, where most money leakage happens. METT complements accounting software — it does not replace it.

4. What type of documents can I manage in METT?

You can manage:

• Receipts

• Supplier invoices

• Bills

• Petty cash documents

• Reimbursement proofs

All stored securely in the cloud and searchable anytime.

5. How can expenses be added to METT?

Expenses can be added in three ways:

• Manual upload (fill in key fields yourself)

• Scan & upload (OCR extracts data automatically)

• Bulk upload (multiple documents at once)

6. Does METT use AI? Is my data safe?

Yes, METT uses AI for spend insights and analysis.

Data safety is a priority:

• No receipt images are sent to AI

• Only anonymized metadata is analyzed

• Data is not used to train any AI models

• Fully compliant with Malaysia’s PDPA

7. Is METT compliant with Malaysia’s PDPA?

Yes. METT follows PDPA 2010 requirements including:

• Secure cloud storage

• Role-based access control

• Data encryption

• No unauthorized data sharing

Client data always remains the client’s property.

8. Can METT help with audits?

Yes. METT creates an audit-ready document trail with:

• Timestamped uploads

• Categorised expenses

• Payment status (paid / unpaid / overdue)

• Centralized, searchable records

This significantly reduces audit stress.

9. Can METT track due and overdue payments?

Yes. You can track:

• Date received

• Due date

• Payment status

• Overdue alerts

This helps improve cash flow and supplier relationships.

10. How many users can access METT?

Each plan includes 5 base number of users.

Additional users can be added at any time on a monthly basis.

11. Is there a limit on storage or uploads?

Yes, each plan includes:

• A fixed 20 GB of cloud storage

Additional storage can be purchased as add-ons.

12. Can METT scale for multi-branch or franchise businesses?

Absolutely.

METT is designed to support:

• Multiple branches

• Centralized head-office visibility

• Role-based access for stores, finance, and management

13. Do I need any technical setup to start?

No. METT is cloud-based and requires:

• No servers

• No installations

• No IT infrastructure

Onboarding and setup are handled by the METT team.

14. Is training provided?

Yes. Year 1 includes:

• Structured user training and Prompt engineering training

• Admin training

• Post-implementation support

15. Is METT only for Malaysia?

METT is Malaysia-first, but built for global use. It can be deployed for businesses worldwide with local configurations.

16. Can METT integrate with accounting systems?

Integration can be added in later phases. Phase 1 focuses on capturing and organizing spend cleanly before it reaches accounting.

17. How long does onboarding take?

Typical onboarding takes 3-4 weeks, depending on:

• Number of users

• Volume of data to migrate

• Custom categories required

18. What kind of support is available?

• Local priority support

• Email & ticket support

• Guided onboarding assistance

19. Can I try METT before purchasing?

Yes. You can request a live demo tailored to your industry.

20. Who owns METT?

METT is owned and powered by Metgabb Sdn Bhd, focused on building intelligent, secure, and scalable business systems.